• Branch Supervisor

    Job Locations London-ON-CA
    Posted Date 1 month ago(3/14/2019 1:37 PM)
    Job ID
    Number of Positions
    Job Category
    Field Operations
  • Company Overview

    About HD Supply:


    HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, and specialty construction sectors. Through approximately 220 branches and 44 distribution centers, in the U.S. and Canada, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.


    Why HD Supply:

    • Comprehensive Benefits Package
    • Team Environment
    • RRSP Matching Plan
    • Internal Learning Centre for Career Development
    • Competitive Salary
    • Opportunities for Career Growth
    • Wellness Program
    • Tuition Reimbursement

    Job Description

    Job Summary

    Responsible for assisting the branch manager with all daily operational functions: supervising staff, driver sales and maximizing productivity.  Maintain operational excellence in inventory management, sourcing, pricing and Great Plains transactions.


    Major Tasks, Responsibilities, and Key Accountabilities

    • Oversees branch operations including counter and inside sales, purchasing, warehouse and delivery operations, administrative support and overall facility supervision.
    • Coaches and motivates branch associates to deliver First Choice customer service at the counter and drives transactional sales growth. Drive company culture and initiative.
    • Ensures awareness and commitment to safety and environmental compliance.  Complies with all local, provincial and federal regulations in addition to company EHS policies.  Ensures that all sales areas are kept clean.
    • Manages branch team performance to ensure that work is performed in a safe and efficient manner, develops effective staffing schedules as well as ensuring branch staffing requirements are addressed with HR and management.  Provides back-up to the manager during his/her absence.
    • Ensures order pulling and stocking procedures are performed efficiently.
    • Leads and supports the inside sales and order desk teams to maintain and/or implement standards and processes to deliver superior customer service.
    • Ensures that inventory is properly received, recorded, stored, and shipped.  Participates in annual inventory.
    • Displays marketing programs and POS product offerings effectively.

    Nature and Scope

    • Experience provides solutions
    • Ensures that work is performed consistently with company policies and procedures.
    • Leads a group or team of support, craft, or lower level professional associates.

    Work Environment

    • Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.
    • Ability to lift and carry up to 50 pounds in a physical environment.  Ability to stand for periods of time up to and exceeding 60 minutes.  Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
    • Typically requires overnight travel less than 10% of the time.

    Education and Experience

    • Typically requires BS/BA in a related discipline.  Generally 5+ years of experience in a related field.  May require certification.  Advanced degree may offset less experience in some disciplines.


    Preferred Qualifications

    • 3+ years successful sales and/or sales operations experience in a customer service and/or related field; industry experience preferred.
    • Wholesale distribution experience, specifically experience with construction products, safety supplies, fasteners, tools, abrasives, etc.
    • Post Secondary Education, Diploma, or Degree in Business or related field preferred.
    • Strong computer skills in MS Office Suite (Word, PowerPoint, Excel) with knowledge of Great Plains.
    • Experience in freight, shipping and/or receiving.  Forklift/Reach Truck License required.
    • Must be able to lift 50 lbs.
    • Valid Driver's License and Clear Driver's Abstract.


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