• Mgr Customer Service

    Job Locations CA-QC-Saint-Laurent | CA-ON-Etobicoke
    Posted Date 3 weeks ago(7/26/2018 4:57 PM)
    Job ID
    Number of Positions
    Job Category
    Customer Service
  • Company Overview

    About HD Supply:


    HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, and specialty construction sectors. Through approximately 220 branches and 44 distribution centers, in the U.S. and Canada, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.


    Why HD Supply:

    • Comprehensive Benefits Package
    • Team Enviornment
    • RRSP Matching Plan
    • Internal Learning Centre for Career Development
    • Competitive Salary
    • Opportunities for Career Growth
    • Wellness Program
    • Tuition Reimbursement

    Job Description

    Job Summary

    Supervise and coordinate activities of associates involved in providing customer service.

    Major Tasks, Responsibilities and Key Accountabilities

  • Ensure high quality customer service and customer satisfaction.
  • Communicate directly and openly with the customer/homeowner or builder customer service personnel
  • Supervise and coordinate activities of associates engaged in customer service activities.
  • Plan, prepare, and devise work schedules, according to budgets and workloads.
  • Issue instructions and assign duties to associates.
  • Review and check work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
  • Prepare, maintain, and submit reports and records.
  • Plan, develop, and implement improved procedures.

    Nature and Scope

  • Solutions require analysis and investigation.
  • Achieves planned results by decisions and actions based on professional methods, business principles and practical experience.
  • Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

    Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Typically requires overnight travel less than 10% of the time.

    Minimum Qualifications

  • Must be eighteen years of age
  • Must pass the Drug Test
  • Must pass the Background Check
  • Must pass pre-employment tests if applicable

    Education and Experience

  • Typically requires BS/BA in related discipline. Generally 7+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.

    Preferred Qualifications

  • Knowledge of principles and processes for providing customer and personal services.
  • Knowledge of machines and tools.
  • Options

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