• Market Sales Specialist

    Job Locations CA-ON-Vaughan
    Posted Date 2 months ago(6/11/2018 11:50 AM)
    Job ID
    Number of Positions
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  • Company Overview

    HD Supply Brafasco (www.Brafasco.com) is one of Canada’s leading construction and industrial supply distributors across Canada. From infrastructure and construction to product training and expert knowledge, we provide customers with the products, services and expertise they need to get the job done. We have one-stop-shop solutions for every phase of the professional project lifecycle in construction, industrial, manufacturing and institutional markets.


    We service and support tens of thousands of customers across Canada in a wide range of industries and trades. With 44 walk-in branches across several provinces, a fast-paced distribution centre, and more than 200 employees to support our growing company and its customers, we are proud to contribute to the success of projects across the country.


    Build a better life with HD Supply Brafasco:

    • Comprehensive Benefits Package
    • Team Environment
    • RRSP Matching Plan
    • Internal Learning Centre for Career Development
    • Competitive Salary
    • Opportunities for Career Growth
    • Wellness Program
    • Tuition Reimbursement

    Job Description

    Job Summary

    Main point of contact between the internal team and key suppliers, ensuring prompt service and guaranteed response time. Maintains close working relationships with and generates new business from existing key customers. Responsible for customer satisfaction. Provides internal support to maximize sales and revenue growth through key supplier support. Gathers detailed information about accounts.


    Position Purpose

    Responsible for growing the business by developing sales and ensuring that customers receive the highest level of service possible. Ensure that requests and opportunities are consistently, accurately and ethically administered in a timely manner.


    Major Tasks, Responsibilities and Key Accountabilities

    • Establishes and achieves sales growth and profit objectives through the development, implementation and monitoring of joint growth plan with key supplier.
    • Develops and implements strategies to maintain and/or expand sales volume and profit margin within the assigned customer base
    • Prepares a plan for each account to identify the customer's short- and long-term needs, as well as outlining specific goals to meet those needs
    • Contacts established and prospective customers to solicit orders. Primary means of contact is via telephone, though management may require face-to-face customer contact in some cases.
    • Answers questions about products, prices and durability. Prepares estimates and bids to meet specific needs of customer
    • Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customer
    • Serves as point of contact for escalating issues or activities that the customer encounters during product implementation/utilization. Expedites the resolution of customer problems/complaints
    • Assists the Credit Department in obtaining information that enables the company to minimize risks associated with the extension of credit to customers. Engages in and supports collection efforts on past due amounts owed by a customer
    • Facilitates leads, drives execution and provides follow up, execution reporting


    Preferred Qualifications

    • 2-3 years prior sales or telesales account management experience
    • Experience with sales contracts, conducting sales calls and closing sales
    • Must have a valid Driver’s License and acceptable motor vehicle record to meet carrier requirements.
    • Experience with PPE, Abrasives, tapes & Adhesives and/or Electrical considered an asset


    Career Level Dimensions

    • Training/Experience: BS/BA in a related discipline or college equivalent preferred. Generally 2-5 years of experience in a related field
    • Problem Complexity: Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data
    • Autonomy: Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process
    • Leadership: May provide general guidance/direction to or train junior level support personnel or professional personnel

    Environmental Job Requirements

    • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion



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