• Special Order Associate

    Job Locations CA-ON-Etobicoke | CA-QC-Saint-Laurent
    Posted Date 4 weeks ago(5/25/2018 5:03 PM)
    Job ID
    2018-2164
    Number of Positions
    1
    Job Category
    Customer Service
  • Company Overview

    About HD Supply:

     

    HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, and specialty construction sectors. Through approximately 220 branches and 44 distribution centers, in the U.S. and Canada, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.

     

    Why HD Supply:

    • Comprehensive Benefits Package
    • Team Enviornment
    • RRSP Matching Plan
    • Internal Learning Centre for Career Development
    • Competitive Salary
    • Opportunities for Career Growth
    • Wellness Program
    • Tuition Reimbursement

    Job Description

    Job Summary

    Responsible for beginning, mediating, and completing the special orders process.

    Major Tasks, Responsibilities and Key Accountabilities

  • Determines customer product needs, conducts price negotiations with both vendors and customers, determines price. Calls vendors for order status and updates.
  • Researches, sources and assigns margins on special orders by determining appropriate margin for non-catalog items under an assigned dollar amount that are in a specific product category. Completes the special order purchase.
  • Follows up with customers that did not initially accept offer with the intention to convert quote.
  • Reconciles accounts payable discrepancies by reviewing all invoice discrepancies on special order parts and providing payment instructions. Researches PO discrepancies.
  • Processes returns for customers, works with vendor to ensure all documentation is completed and ensures systems are updated.
  • Maintains adequate service levels on incoming requests either by phone, fax or email.
  • Verifies quote information is current and accurate (i.e. PO numbers, payment terms, pricing and part numbers).
  • Performs other duties as assigned.

    Nature and Scope

  • Refers complex, unusual problems to supervisor.
  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.
  • None

    Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • No travel required.

    Minimum Qualifications

  • Must be eighteen years of age
  • Must pass the Drug Test
  • Must pass the Background Check
  • Must pass pre-employment tests if applicable

    Education and Experience

  • HS Diploma or GED required. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.

    Preferred Qualifications

  • 2 years of maintenance, repair and operations experience.
  • Experience in a customer service or call center environment.
  • Associate's degree preferred.
  • Bilingual preferred.
  • Options

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