• Branch Manager

    Job Locations CA-ON-Orillia
    Posted Date 1 month ago(3/23/2018 8:37 AM)
    Job ID
    Number of Positions
    Job Category
    Field Operations
  • Company Overview

    About HD Supply:


    HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, and specialty construction sectors. Through approximately 220 branches and 44 distribution centers, in the U.S. and Canada, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.


    Why HD Supply:

    • Comprehensive Benefits Package
    • Team Enviornment
    • RRSP Matching Plan
    • Internal Learning Centre for Career Development
    • Competitive Salary
    • Opportunities for Career Growth
    • Wellness Program
    • Tuition Reimbursement

    Job Description


     Job Summary


    The Branch Manager will be responsible for sales and operations in one or multiple locations and/or distribution centers. Responsibilities may include

    financial management, operational performance and analysis, planning and execution, distribution, fleet management,

    inventory management, vendor management, and leadership, including performance management. Develops customer

    relationships and ensures satisfaction through operational excellence.


    Position Purpose

    • Lead position for location
    • Directs all sales and operations activities for the location and is responsible for the execution of sales strategy
    • Develops customer relationships and ensures satisfaction
    • through operational excellence. Responsible for talent acquisition and development and retention of associates and
    • adherence to company policy and procedure

    Major Tasks, Responsibilities and Key Accountabilities

    • Ensure efficient operations, through adherence to policy and procedure and process excellence
    • Compliance with applicable government regulations
    • Safeguard company assets and associates
    • Ensure appropriate staffing levels to meet service, financial and operational support demands. Effectively utilize training programs to develop sales and operations expertise
    • Initiate and build customer relationships with existing and new customers
    • Act as liaison to functional leadership to ensure customer satisfaction and problem resolution
    • Monitor local market trends, develop and execute strategies to grow local market share and aggressively pursue business opportunities
    • Work closely with vendors to maximize sales and increase profitability
    • Accountable for Profit & Loss and Inventory/Accounts Receivable for assigned location. Achieves Earnings Before
    • Interest & Tax (EBIT), Return on Investment Capital (ROIC) and Return on Sales (ROS) goals

    Minimum Qualifications

    • Must pass the Background Check

    Education and Experience

    • Post Secondary Education, Diploma or Degree in Business or related field preferred
    • Five (5) + years successful sales and sales operations leadership experience in a customer service and/or related field; industry experience preferred

    Preferred Qualifications

    • Post Secondary Education, Diploma or Degree in Business or related field preferred
    • Wholesale distribution experience specifically with fasteners an asset
    • Exposure to Six Sigma or other process improvement methodologies an asset
    • Knowledge of customer business needs
    • Knowledge in HD Supply product line and core customers
    • Strong computer skills in MS Office Suite (Word, PowerPoint, Excel) with knowledge of Great Plains an asset
    • Solid budget management and resource allocation experience

    Critical Competencies to Drive Business Results

    • Strong team player with a ‘’can-do’’ attitude and passion for excellence
    • Exceptional communication skills and well-developed interpersonal skills
    • Strong coaching skills, ability to win trust and respect from team
    • Strong appreciation for excellence in customer service is a MUST
    • Reliable, confidential, and conscientious
    • Strong initiative and ability to handle increasing responsibility over time
    • Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment
    • Strong attention to detail
    • Strong strategic thinking and analytical skills
    • Strong business acumen and sense of urgency
    • Positive attitude, ability to work with a high level of energy and focus
    • Ability to foster an atmosphere of trust and open communication

    Environmental Job Requirements

    • Occasional heavy lifting as required








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