Customer Service Associate

CA-QC-Saint-Laurent | CA-ON-Etobicoke | CA-ON-Toronto | CA-QC-Saint-Laurent
2 weeks ago
Job ID
Number of Positions
Job Category
Customer Service

Company Overview

We are seeking a Customer Service Associate to work in a multi-functional, fast-paced environment.  The successful candidate will be responsible for responding to the needs of our customers and Sales Representatives.  Our Customer Service Associates work Monday through Friday, starting at 7am daily. 


When you join HD Supply, you are joining one of the largest diversified wholesale distributors in North America. With a diverse portfolio of industry-leading businesses, HD Supply provides a broad range of products and services to help professional customers in the Infrastructure, Maintenance, Repair & Improvement and Specialty Construction markets. We focus on serving contractors, builders, maintenance professionals, government and municipal entities and industrial businesses, and provide our customers a superior supplier relationship backed by our long history of industry expertise, knowledgeable associates, and established reputation for top quality service.  With approximately 500 locations and 14,000 associates across the United States and Canada, the opportunities for growth are limitless!  Come Build Your Best Life with us!

Job Description

Job Summary

Provide customer service by responding to inquires regarding product selection, services and issues.

Major Tasks, Responsibilities and Key Accountabilities


  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.
  • Performs necessary follow-up to ensure customer service expectations are met.
  • Researches and suggests alternative products to customer.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

    Nature and Scope


  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
  • None

    Work Environment


  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Typically requires overnight travel less than 10% of the time.

    Minimum Qualifications


  • Must be eighteen years of age
  • Must pass pre-employment tests if applicable
  • Education and Experience


  • HS Diploma or GED required. 0-2 years of experience in area of responsibility.

    Preferred Qualifications


  • Industry product knowledge.



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