Customer Service Associate

We are seeking a Customer Service Associate to work in a multi-functional, fast-paced environment.  The successful candidate will be responsible for responding to the needs of our customers and Sales Representatives.  Our Customer Service Associates work Monday through Friday, starting at 7am daily. 

HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, and specialty construction sectors. Through approximately 220 branches and 44 distribution centers, in the U.S. and Canada, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.

Job Summary

Provide customer service by responding to inquires regarding product selection, services and issues.

Major Tasks, Responsibilities and Key Accountabilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.
• Performs necessary follow-up to ensure customer service expectations are met.
• Researches and suggests alternative products to customer.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.

  Nature and Scope

   

• Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
• None

  Work Environment

   

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires overnight travel less than 10% of the time.

  Minimum Qualifications

   

• Must be eighteen years of age
• Must pass pre-employment tests if applicable

• Education and Experience

   

• HS Diploma or GED required. 0-2 years of experience in area of responsibility.

  Preferred Qualifications

   

• Industry product knowledge.