Branch Manager - Brafasco

1 month ago
Job ID
Number of Positions
Job Category
Field Operations

Company Overview

When you join HD Supply, you are joining one of the largest diversified wholesale distributors in North America. With a diverse portfolio of industry-leading businesses, HD Supply provides a broad range of products and services to help professional customers in the Infrastructure, Maintenance, Repair & Improvement and Specialty Construction markets. We focus on serving contractors, builders, maintenance professionals, government and municipal entities and industrial businesses, and provide our customers a superior supplier relationship backed by our long history of industry expertise, knowledgeable associates, and established reputation for top quality service.  With approximately 500 locations and 14,000 associates across the United States and Canada, the opportunities for growth are limitless!  Come Build Your Best Life with us!

Job Description

Job Summary


The Branch Manager will be responsible for sales and operations in one or multiple locations and/or distribution centers. Responsibilities may include

financial management, operational performance and analysis, planning and execution, distribution, fleet management,

inventory management, vendor management, and leadership, including performance management. Develops customer

relationships and ensures satisfaction through operational excellence.


Position Purpose

  • Lead position for location
  • Directs all sales and operations activities for the location and is responsible for the execution of sales strategy
  • Develops customer relationships and ensures satisfaction
  • through operational excellence. Responsible for talent acquisition and development and retention of associates and
  • adherence to company policy and procedure

Major Tasks, Responsibilities and Key Accountabilities

  • Ensure efficient operations, through adherence to policy and procedure and process excellence
  • Compliance with applicable government regulations
  • Safeguard company assets and associates
  • Ensure appropriate staffing levels to meet service, financial and operational support demands. Effectively utilize training programs to develop sales and operations expertise
  • Initiate and build customer relationships with existing and new customers
  • Act as liaison to functional leadership to ensure customer satisfaction and problem resolution
  • Monitor local market trends, develop and execute strategies to grow local market share and aggressively pursue business opportunities
  • Work closely with vendors to maximize sales and increase profitability
  • Accountable for Profit & Loss and Inventory/Accounts Receivable for assigned location. Achieves Earnings Before
  • Interest & Tax (EBIT), Return on Investment Capital (ROIC) and Return on Sales (ROS) goals

Minimum Qualifications

  • Must pass the Background Check

Education and Experience

  • Post Secondary Education, Diploma or Degree in Business or related field preferred
  • Five (5) + years successful sales and sales operations leadership experience in a customer service and/or related field; industry experience preferred

Preferred Qualifications

  • Post Secondary Education, Diploma or Degree in Business or related field preferred
  • Wholesale distribution experience specifically with fasteners an asset
  • Exposure to Six Sigma or other process improvement methodologies an asset
  • Knowledge of customer business needs
  • Knowledge in HD Supply product line and core customers
  • Strong computer skills in MS Office Suite (Word, PowerPoint, Excel) with knowledge of Great Plains an asset
  • Solid budget management and resource allocation experience

Critical Competencies to Drive Business Results

  • Strong team player with a ‘’can-do’’ attitude and passion for excellence
  • Exceptional communication skills and well-developed interpersonal skills
  • Strong coaching skills, ability to win trust and respect from team
  • Strong appreciation for excellence in customer service is a MUST
  • Reliable, confidential, and conscientious
  • Strong initiative and ability to handle increasing responsibility over time
  • Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment
  • Strong attention to detail
  • Strong strategic thinking and analytical skills
  • Strong business acumen and sense of urgency
  • Positive attitude, ability to work with a high level of energy and focus
  • Ability to foster an atmosphere of trust and open communication

Environmental Job Requirements

  • Occasional heavy lifting as required








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