When you join HD Supply, you are joining one of the largest diversified wholesale distributors in North America. With a diverse portfolio of industry-leading businesses, HD Supply provides a broad range of products and services to help professional customers in the Infrastructure, Maintenance, Repair & Improvement and Specialty Construction markets. We focus on serving contractors, builders, maintenance professionals, government and municipal entities and industrial businesses, and provide our customers a superior supplier relationship backed by our long history of industry expertise, knowledgeable associates, and established reputation for top quality service. With approximately 500 locations and 14,000 associates across the United States and Canada, the opportunities for growth are limitless! Come Build Your Best Life with us!
Job Title: Counter Sales & Delivery Associate
Develops customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinates with the outside sales team and other departments to ensure that customers receive the best service possible.
Responsible for providing exceptional customer service and generating new sales opportunities. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence. Responsible for receiving, entering and processing orders. Some delivery work may be required.
Major Tasks, Responsibilities and Key Accountabilities
Provide exceptional customer service
Develop relationships and partnerships and establish HD as a First Choice Supplier to our customers
Ability to analyze our market and champion sales initiatives to increase overall market share and profitability
Exceed sales goals and targets established
Identify up-selling and add-on sales opportunities
Process P.O. and complete other paperwork as required; responsible for cash and credit card transactions
Order products, arrange deliveries, timely communication with customers regarding order status
Pack and ship orders as required
Ensure counters are properly stocked (reference Branch Supervisor revisions on job posting)
Qualifications and Experience
HS Diploma or GED required
1-3 years’ experience in customer service and/or sales
Computer Skills and knowledge of Microsoft Office
Ability to regularly lift up to 50lbs
Must have a valid G-license
Drivers abstract required meeting the following minimum requirements:
Customer Focus Doing whatever it takes to for the delivery of products or services to meet those expectations. Identifying and solving customer problems quickly and to the customer's satisfaction
Clear Communication Skills Positivity, empathetic, attentive, professional. Listening.
Initiative & Proactiveness
Problem Solving Skills & Resourcefulness
Open to Being Coached Asks to be coached. Listens to tough feedback. Acts on that feedback.
Learns Fast A quick study. Thinks fast. Agile. Adapts to new situation quickly. Has been successful within environments that have a high ‘clock speed’. Can maintain high energy for extended period of time. Moves fast when required.
Values Driven. Lives the values. Walks the talk. Consistent.
Passion Finds reserves of enthusiasm even in difficult situations. Hangs in when the going gets tough. Has an acute sense of timing.
Will to Win The more difficult the challenge, the more focused becomes the desire to deliver. A will to win is not, however, framed in personal terms but when the team shares in the success.
Career Driven Looking to develop