Branch Supervisor

3 months ago
Job ID
Number of Positions
Job Category
Field Operations

Company Overview

HD Supply

Come Build Your Best Life With Us!


     What HD Supply can offer you?

  • Comprehensive Benefits Package
  • Positive Culture and Team Environment
  • RRSP Matching Plan
  • Internal Learning Centre for Career Development
  • Competitive Salary
  • Opportunities for Career Growth
  • Wellness Program
  • Tuition Reimbursement


When you join HD Supply, you are joining one of the largest diversified wholesale distributors in North America. With a diverse portfolio of industry-leading businesses, HD Supply provides a broad range of products and services to help professional customers in the Infrastructure, Maintenance, Repair & Improvement and Specialty Construction markets. We focus on serving contractors, builders, maintenance professionals, government and municipal entities and industrial businesses, and provide our customers a superior supplier relationship backed by our long history of industry expertise, knowledgeable associates, and established reputation for top quality service. With approximately 500 locations and 14,000 associates across the United States and Canada, the opportunities for growth are limitless! Come Build Your Best Life with us!


Job Description


Branch Supervisor


Waterloo Branch


Job Summary:


Do you have what it takes to be a leader? Are you mobile? Are you a strong communicator? Do you have strong work ethics? Are you a quick learner? Strategic thinker? Do you have a successful track record of building and maintaining successful customer relationships?


If this sounds like you and you are interested in fast-tracking your career and achieving your full potential with an industry leader who’s on the move, then we want to meet you.


Major Tasks, Responsibilities and Key Accountabilities:

  • Oversee Branch operations including counter and inside sales, purchasing, warehouse and delivery operations, administrative support and overall facility supervision
  • Manage the branch teams’ performance to ensure that work is performed in a safe and efficient manner, develop effective work scheduling and vacation schedules as well as ensuring branch staffing requirements are addressed with HR and management
  • Ensure safety and security of associates, customers, suppliers, facility, equipment, inventory and environment
  • Ensure that a high level of customer service is provided and that all customer needs or concerns are met immediately and effectively
  • Ensure that inventory is properly received, recorded, stored and shipped
  • Lead and be a part of the inside sales and order desk teams to maintain and/or implement standards and processes to deliver superior customer service
  • Perform detailed check-in by procedure and return paperwork to be entered into the inventory system
  • Understand how to enter receiving information into the inventory system
  • Comply with all local, provincial and federal regulations in addition to company EHS policies
  • Ensure that all sales areas including the counter area are kept clean, shop able, and up to company standard, and that displays, marketing programs and POS product offerings are prominently and effectively displayed
  • Provide back-up to the Branch manager during his/her absence
  • Participate in annual inventory

Qualifications and Experience:

  • Three (3) + years successful sales and/or sales operations experience in a customer service and/or related field; industry experience preferred
  • Wholesale distribution experience, specifically experience with construction products, safety supplies, fasteners, tools, abrasives, etc., an asset
  • Post Secondary Education, Diploma or Degree in Business or related field preferred
  • Strong computer skills in MS Office Suite (Word, PowerPoint, Excel) with knowledge of Great Plains an asset
  • Forklift / Reach Truck License required
  • Experience in freight, shipping and/or receiving


Critical Competencies to Drive Business Results: 

  • Strong team player with a ‘’can-do’’ attitude and passion for excellence
  • Strong oral and written communication skills and well-developed interpersonal skills, including excellent phone skills
  • Strong leadership potential with ability to win trust and respect from team
  • Strong appreciation for excellence in customer service is a MUST
  • Self-starter, efficient and able to produce high quality work under pressure and in a timely fashion
  • Reliable, confidential, and conscientiousAccountable with strong initiative and ability to handle increasing responsibility over time
  • Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment
  • Strong attention to detail
  • Strong problem solving and analytical skills
  • Positive attitude, ability to work with a high level of motivation, energy and focus
  • Ability to excite, energize, and motivate the team around you



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